Time to first response
How quickly an inquiry receives a meaningful first touch across each entry point.
Arizona personal-injury firms
Stop letting qualified injury inquiries disappear in the intake process.
IntakeRelay identifies where response and follow-up break down, then helps your team build a faster, more reliable intake process using the tools you already have.
Your firm retains legal screening, conflict checks, and every case-acceptance decision. IntakeRelay improves the process around those decisions—it does not make them.
How it works
A focused operational reset, built around your firm.
- 01
Audit the inquiry path
Review the calls, forms, and after-hours paths that bring prospective clients to your firm.
- 02
Install response, routing, and follow-up
Set practical ownership, acknowledgment, alerts, and a follow-up queue around your existing tools.
- 03
Monitor and improve
Use a clear weekly view to spot process drift and keep the agreed workflow usable.
30-Day Intake Recovery Sprint
Build a dependable response path without handing off professional judgment.
The Sprint is a structured engagement for firms that want a clear view of intake operations and a practical plan their team can use.
Map the paths
Document phone, web, after-hours, and internal handoff pathways so the actual workflow is visible.
Test or review
Use permission-based test inquiries or review your firm’s own inquiry records to identify response and follow-up gaps.
Configure the workflow
Set up routing, immediate acknowledgment, staff alerts, and a follow-up queue tailored to your technology stack.
Train and review
Train the intake team, establish operating ownership, and provide a simple weekly dashboard for ongoing review.
What we measure
Process evidence your team can review together.
Unanswered attempts
Where calls, forms, or after-hours messages receive no documented response.
Handoff gaps
Where responsibility becomes unclear between a first response and intake follow-through.
Follow-up consistency
Whether the agreed follow-up sequence is recorded and completed by the right person.
You stay in control
Better intake operations, not legal decisions.
IntakeRelay supports the response, routing, and follow-up process. Your firm maintains control of legal screening, conflict checks, advice, and every decision about whether to accept a matter.
Private intake audit
Request a private intake review for your Arizona PI firm.
Share a little about your current intake process. We’ll use it to understand whether a focused operational review is the right next step.